Privacy Policy

Went Mobile Application
Last updated: 2026/02/08

1. Introduction

Welcome to Went (“App”, “Service”, “we”, “us”, or “our”).

This Privacy Policy explains how Went collects, uses, stores, and protects your personal data when you use our mobile application. We are committed to protecting your privacy and complying with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

Went is operated by an independent individual based in the Netherlands. The App is available to users worldwide.

2. Data Controller

For the purposes of GDPR, the data controller is:

Went
Operator location: Netherlands
Contact email: hi@went.health

3. Personal Data We Collect

We collect only the data necessary to provide the App’s functionality.

3.1 Data You Provide

  • Email address
    Used for account creation, login, communication, and support.

3.2 Data Collected Automatically

  • Step data
    Walking activity metrics generated by your device (e.g. step count).

  • Location data
    GPS-based location and movement data, collected only with your permission.

  • Technical data
    Device type, operating system, app version, and basic diagnostic data.

4. How We Use Your Data

We use personal data to:

  • Provide and operate the App

  • Display walking and location-based insights

  • Maintain and improve App functionality

  • Communicate with users about the Service

  • Ensure security and prevent misuse

  • Comply with legal obligations

We do not sell personal data.

5. Location & Step Data

Location Data

  • Collected only with your explicit device permission

  • Used solely for App features related to movement and exploration

  • Can be disabled at any time in your device settings

Step Data

  • Used to display activity-related information inside the App

  • Not used for medical diagnosis or health advice

6. Legal Basis for Processing (GDPR)

Under GDPR, we process your data based on:

  • Consent (e.g. location data, step data)

  • Contractual necessity (providing the App)

  • Legitimate interests (security, basic analytics)

  • Legal obligations, where applicable

You may withdraw consent at any time via device settings or by contacting us.

7. Children & Minors

Went is available to users of all ages.

If you are under 16 years old and located in the EU / EEA:

  • Parental or legal guardian consent may be required under applicable law.

We do not knowingly collect personal data from minors without appropriate consent.
If you believe a minor’s data has been collected without valid consent, please contact us at hi@went.health, and we will take appropriate action, including deletion.

8. Data Storage & International Transfers

  • User data is stored on secure servers located in Ireland (European Union).

  • We do not transfer personal data outside the EU unless appropriate safeguards are in place (e.g. Standard Contractual Clauses).

9. Data Retention

We retain personal data only for as long as necessary to:

  • Provide the Service

  • Fulfill legal and regulatory obligations

  • Resolve disputes and enforce agreements

When data is no longer needed, it is deleted or anonymized.

10. Account Deletion & Your Rights

10.1 Account Deletion

You may delete your account at any time:

  • Via in-app account deletion, or

  • By contacting hi@went.health

Upon deletion:

  • Your account will be permanently deactivated

  • Personal data (including step and location data) will be deleted or anonymized, unless retention is legally required

10.2 Your Rights (EU / EEA Users)

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion (“Right to be Forgotten”)

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

Requests can be made by contacting hi@went.health
We will respond within the time limits required by law.

11. Third-Party Processors

We may use trusted third-party service providers (e.g. cloud hosting, analytics) to operate the App.

These providers:

  • Process data only on our behalf

  • Are bound by data protection agreements

  • Comply with applicable data protection laws

12. Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.

However, no system can be guaranteed to be 100% secure.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Material changes will be communicated via:

  • In-app notice, or

  • Email (if applicable)

Continued use of the App after updates constitutes acceptance.

14. Contact Us

If you have questions about this Privacy Policy or your data rights, contact:

Email: hi@went.health
App Name: Went
Operator location: Netherlands